ONLINE ORDERING POLICY
We accept website orders and orders made on Twitter or Facebook. We will always send you a conformation email with the order we recieved so please when you make an order through Twitter and Facebook leave your email address.
All our biscuits are made of the best 100% natural human grade domestic ingredients. No artificial flavors, colors, fillers or preservatives will be in the biscuits. Also there will be no additional sugar or salt.
All our packages will be sealed for the freshment of the biscuits. If the sealing is broken in any way don’t feed the biscuits to the dogs and contact us for a replacement.
As we are a Dutch compagny all our packages are labeled according to the Dutch regulations. Of course all the labeling will be in English.All the ingredients are on the labeling and if you are not sure if your dog has an allergy towards one of the ingredients please contact your vet BEFORE giving them to your dog. All our labeling is simple to understand and you don’t need a degree to understand them.We also advice when you give your dog the first time our biscuits give him 1 and look how he responds on them.We from Ammy’s Delight don’t take any responsibilty for when your dog gets sick eating the biscuits.
Orders received between Monday and Friday are generally shipped within 3 days. we use the Dutch PostNl for our shippingservice. For the UK shipment will take around 2-4 days. For the United States and Canada the normal shipment will take around 7 days. But because we are dependable on the customerservice in the United States to clear the delivery it may take longer.
During peak periods like december its advisable to make your orders on time as shipment will take much longer.
All packages leave Ammy’s Delight in good condition. This is double checked by ourselves.If your package has any signs of damage, breakages and/or if the sealing of the package is in any way broken please contact us and we will help you resolve the problem by replacing it. Once orders are shipped from Ammy’s Delight we do not maintain control over the packages and cannot guarantee shipping arrival dates by the carrier or condition of the package and the materials contained within.
Returns and exchanges are allowed at Ammy’s Delight within 5 days of delivery and with the following conditions:
All returns must be preauthorized by us. Please contact us via e-mail at firstname.lastname@example.org and wait for the authorization before shipping the package back.
The buyer is responsible for return shipping costs, unless both parties are made an agreement, and is responsible for the safe return shipment of the biscuits.
Original shipping charges are non-refundable. If for any reason you need to return the biscuits, the refund you recieve will be for the biscuit price minus the actual shipping costs incurred by Ammy’s Delight.
We ship around the world if its permitted by law
For citizins of Australia and New Zealand its unfortunatly not possible to make an order with us.For the United States of America due to new customer regulations its not permitted to send you biscuits with meat. All the other biscuits can be ordered.